Discover Ghardaia places great importance on protecting your personal data and strictly adheres to privacy and data protection regulations.
This privacy policy aims to describe how and when Discover Ghardaia, as the data controller, collects, uses, and shares certain personal data (hereinafter referred to as “Data”) that you provide to us. The purpose is to respond to your needs and optimize the quality of services we offer.
This policy informs you about the collection, processing, and use of your Data when:
- You book a travel package with Discover Ghardaia,
- You visit Discover Ghardaia’s website(s),
- You contact our customer service team.
Nature of Data Collected by Discover Ghardaia
The Data collected includes the information you provide directly when filling out forms related to your account or when uploading Data. This includes:
- During subscription to a travel package,
- When responding to a survey from Discover Ghardaia,
- When contacting our customer service.
The collected information may include:
- Your first and last name,
- Your date of birth,
- Your nationality,
- Your postal address,
- Your email address,
- Your phone number(s),
- Your payment details,
- Your booking history.
This applies to all information you provide for individuals for whom you book travel packages. You are responsible for obtaining their consent to share their Data.
You may choose not to provide certain information. However, this decision may limit your access to some services and functionalities we offer. The essential information required for our services is marked with an asterisk on our forms.
Purpose and Use of Personal Data
We use, store, and process your Data to handle your requests, manage our commercial relationship, optimize our services and tools to create a more secure environment, and comply with our legal obligations.
We specifically use your Data to:
- Manage your booking for travel packages and the related services,
- Process your payments,
- Inform you via SMS, email, or other communication methods about the execution of your contract (e.g., travel updates, potential transport delays).
In the course of our activities, we may rely on commercial partners to provide certain services on our behalf. However, these partners are restricted from using your Data for purposes other than fulfilling the services you have requested. They are also required to process Data in compliance with applicable laws.
Data Retention Period
In general, your Data is retained only for the duration necessary to complete the operations for which it was collected.
For customers who have booked a travel package, Data is stored for three years following the end of the contractual relationship with Discover Ghardaia. Payment details are not stored after the payment of your travel package or services has been completed.
Transfer of Data Outside the European Union
Your Data may be transferred to countries outside the European Union, but only for the purposes described in this policy.
During such transfers, your Data is protected with the same level of security as in Europe. Transfers are made exclusively to countries with an optimal level of Data protection, as prescribed by the European Commission.
Data may also be transferred to a country that does not offer an adequate level of protection, particularly if your travel package takes place in such a country. In this case, Discover Ghardaia and its partners or service providers commit to securing the transfer through appropriate safeguards.
Data Protection by Discover Ghardaia
Discover Ghardaia is committed to ensuring the integrity and reliability of the Data entrusted to us. We take all necessary physical, organizational, and logistical measures to prevent any alteration or destruction of Data, including ensuring secure access by only authorized individuals.